Privacy policy
Privacy Policy
Last updated: 31 March 2026
EasySip ("we", "us", or "our") operates this website and online store using Shopify. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase from our store. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Personal information we collect
We may collect contact details (name, billing and shipping address, phone number, email), order information (products purchased, preferences, order history), payment details (processed securely via our payment providers — we do not store full card details), account information (login details and preferences), communications (messages or enquiries you send to us), and device and usage data (IP address, browser type, and how you interact with our website).
How we collect your information
We collect information directly from you when you place an order or contact us, automatically via cookies and tracking technologies, and from third parties such as Shopify, payment providers, and marketing platforms.
How we use your information
We use your personal information to process and fulfil orders, provide customer support, send order updates and service-related communications, improve our website and customer experience, send marketing communications where you have opted in, and detect and prevent fraud or misuse. You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails.
Sharing your information
We only share your information where necessary, including with Shopify (our ecommerce platform), payment providers (to process transactions securely), shipping and fulfilment partners (to deliver your order), and marketing platforms such as Meta or Google for advertising where applicable. These third parties are only provided the information required to perform their services and must handle it in accordance with their own privacy obligations.
International data transfers
As we operate online, your information may be processed or stored outside of Australia, including by Shopify and its partners. We take reasonable steps to ensure your data is handled securely.
Cookies and tracking
We use cookies and similar technologies to improve your browsing experience, understand website traffic and behaviour, and show relevant advertisements. You can manage or disable cookies through your browser settings.
Data security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Data retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Your rights
You may have the right to access your personal information, request corrections, request deletion, and opt out of marketing communications. To make a request, please contact us using the details below.
Children's privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact
Email: info@easysip.com.au